Teknisa

"Teknisa" is a comprehensive, dual-platform system (featuring both a User App and a Technician App) designed to make home appliance installation, repairs services fast, transparent, and efficient.

How Teknisa Works:

Submitting a Request: The user selects the appliance category, specifies their preferred date for the service, and can optionally upload photos and a description of the issue to provide better context.

Notification & Bidding: Initially, the user sees an empty list of technicians. Meanwhile, an SMS alert is sent to all qualified technicians. Those who are available and willing to take the job accept the request.

Selecting a Technician: The available technicians appear in the user's list, sorted by their ratings. The user has 15 minutes to select a technician, otherwise, the order is canceled. (If no technician accepts the job, an alert is sent to an operator who intervenes and manually assigns a technician to the order).

Service Delivery: The selected technician arrives on the scheduled date and logs their "arrival on site" status within the Technician App.

Invoicing & Payment: Upon completing the job, the technician generates an invoice within the app and collects the payment directly from the user (manually/in-person).

Confirmation & Support: After the job is done, the user has a 3-day window to either confirm the service or file a complaint if there are any issues. If the user takes no action within this period, the system automatically confirms the order and deducts the commission fee from the technician's account balance.